| Why is
there no sound in the test
||Be sure that
your computer's speakers are on and turned
up. If you are listening through a headset,
be sure that its volume control is turned
You may also want to check your computer's
audio controls (in the control panel).
Confirm that the speakers are not muted and
the slider for volume playback level is near
its maximum level.
If you are using a microphone headset, be
sure that it is plugged into the right port
on your computer.
If your microphone headset has an in-line
volume control, be sure that you have
adjusted the volume as loud as you need.
| What kind of
microphone should I use?
For accurate results, we
recommend a wired headset microphone like
the picture at the right.
The internal microphones
in most PCs and Macs pick up too much
background noise, and cell phone
microphone recordings are very poor.
Microphone headsets are obtainable at many
office supply stores and on-line. You can
test your microphone with the
| How far away
should the microphone be from my mouth?
|| Keep the
microphone near your
mouth, like in the picture above.
| Why is my microphone is
connecting your microphone to the computer,
you may need to restart your computer.
Check your computer's audio controls (in the
control panel, choose sounds and audio
devices). The microphone should be selected
and the slider for its level should
be at least half way to maximum.
If your computer has a microphone boost
feature, adjust it to about 60% of its
maximum. Sample settings are shown in the
picture at right for a Windows 7 computer.
If your microphone has a microphone mute
button on the cable, be sure that the mute is not on.
Further guidance on adjusting your
computer's microphone setting on
Microsoft's website or helpful
step-by-step instructions here.
Your microphone can also be adjusted through
the Adobe Flash Player control window, shown
below, with instructions from Adobe
Be sure to speak loudly enough during your
|Why is there a
lot of static or noise when I listen to my
||This is a
common difficulty with laptop soundcards. If
you can hear your words, then the recording
quality is satisfactory.
If you are using a laptop, the noise could
be electrical interference from your
computer's power adaptor. Try disconnecting
the power and running your laptop on its
Please check if any background room noise is
interfering, from ventilation systems or
|Where should I
take my E-CAP test?
take your assessment, try to find a quiet
place where you will be uninterrupted. Close
open windows if there is noisy street
traffic. Please turn off your phone.
|How do I
prepare my computer?
beginning the test, please close all active
windows on your computer, including Skype,
internet chats, media players, and any
programs that use audio. Try the
sample question to confirm everything
|What if I'm
ignore the interruption and continue taking
the assessment. Even if one or two of your
responses are lost due to interruption (or
technical problems), it will have no impact
on your results. there will still be
sufficient material to assess your
the Sample Question
|How many times
can I take the sample question?
||You can take
question as many times as you like and
listen to your answer.
|Why does my
voice sound strange
when I listen my response?
listen to our own voice, so most people are
surprised by the sound of their recorded
answers. The audio you hear on the computer
is a poor representation of the natural
richness of your voice.
or Website Problems
|My UserID or
password are not working.
will receive an email with your UserID,
password, and link to the test. You may
want to paste your UserID and password
directly into the login page.
You have ten days from your purchase date
to complete the test. After ten days, your
UserID will expire.
Your UserID and password are valid for
taking one complete E-CAP assessment.
If your UserID and password are valid but
not working, contact us at
|I do not see
the flash permissions window when I visit
the test page.
|| You should
see a window similar to the example on the
right, when you start the test. If the
window fails to appear, be sure that the flash
player settings on your computer are set
to "always ask",
Also check your firewall settings, as
|Why do I see a
blank screen after clicking on the test link
or my results?
|| Add e-cap.net
as a trusted site in your browser.
A firewall on your computer or network may
be blocking the test. E-CAP uses ports 80
and 1935, and these should be open for the
test to work. When your computer is
communicating properly with the server, you
will see the screen on the right at the
beginning of the test.
my computer or browser crashed
during the assessment?
clean your browser's cache and restart
your browser. Please note that keyboard
shortcuts often fail to empty flash files
from browsers, so carefully follow the
instructions for your browser at the
Since your previous answers will be erased,
be sure to answer all questions on any
retakes of the test.
|What should I
do if the test freezes on the recording
- Be sure that you speak when the clock
appears, and that your microphone is
connected, as described above
- Close the browser tab with the test
and clean your browser's cache as
described in the previous item.
- Close all other open programs.
- Use a hard-wired internet connection.
- Restart your browser and return to the
E-CAP test page.
- Switch to a different browser.
Internet Explorer, Firefox, and Chrome
all handle flash differently.