FAQ    |    Troubleshooting Guide  
To take E-CAP , you need the following:
speedometer Computer with high-speed internet connection. E-CAP cannot be taken on a Smartphone.

chrome Chrome Browser, or Firefox browser

mic Microphone headset, for most accurate results. If your assessment type uses a web camera, it needs to be connected.

25mins 25 minutes of quiet, uninterrupted time

To confirm your system configuration, E-CAP will check the components when you begin the test, and it will give guidance for any difficulties found.

System Check
Speaker Problems
Why i s there no sound in the test questions? Be sure that your computer's speakers are on and turned up. If you are listening through a headset, be sure that its volume control is turned up.

You may also want to check your computer's audio controls (in the control panel). Confirm that the speakers are not muted and the slider for volume playback level is near its maximum level.

If you are using a microphone headset, be sure that it is plugged into the right port on your computer.

If your microphone headset has an in-line volume control, be sure that you have adjusted the volume as loud as you need.
Microphone Problems
What kind of microphone should I use?

For accurate results, we recommend a wired headset microphone like the picture at the right. 

The internal microphones in most PCs and Macs pick up too much background noise, and cell phone microphone recordings are very poor.

How far away should the microphone be from my mouth? Keep the microphone near your mouth, like in the picture above.  
Why is my microphone is not working? Be sure to accept your browser's request to allow the microphone.

After connecting your microphone to the computer, you may need to restart your computer.

More information on configuring your microphone in Chrome is here, and for Firefox here.

Be sure to speak loudly enough during your responses.
Mic Permissions

Why is there a lot of static or noise when I listen to my answer? This is a common difficulty with laptop soundcards. If you can hear your words, then the recording quality is satisfactory.

If you are using a laptop, the noise could be electrical interference from your computer's power adaptor. Try disconnecting the power and running your laptop on its battery.

Please check if any background room noise is interfering, from ventilation systems or other devices.

Taking the Test
Where should I take my E-CAP test? Before you take your assessment, try to find a quiet place where you will be uninterrupted. Close open windows if there is noisy street traffic. Please turn off your phone. do-not
How do I prepare my computer? Before beginning the test, please close all active windows on your computer, including Skype, internet chats, media players, and any programs that use audio. Try the sample question to confirm everything is working.  
What if I'm interrupted? If possible, ignore the interruption and continue taking the assessment. Even if one or two of your responses are lost due to interruption (or technical problems), it will have no impact on your results. there will still be sufficient material to assess your communication.  
Trying the Sample Question
How many times can I take the sample question? You can take the sample question as many times as you like and listen to your answer.  
Why does my voice sound strange when I listen my response? We rarely listen to our own voice, so most people are surprised by the sound of their recorded answers. The audio you hear on the computer is a poor representation of the natural richness of your voice.   
Test or Website Problems
My UserID or password are not working. You will receive an email with your UserID, password, and link to the test. You may want to paste your UserID and password directly into the login page.

You have ten days from your purchase date to complete the test. After ten days, your UserID will expire.

Your UserID and password are valid for taking one complete E-CAP assessment.

If your UserID and password are valid but not working, contact us at
What i f my computer or browser crashed during the assessment? Completely clean your browser's cache and restart your browser. Please note that keyboard shortcuts often fail to empty flash files from browsers, so carefully follow the instructions for your browser at the hyperlink above.

Since your previous answers will be erased, be sure to answer all questions on any retakes of the test. 


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