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Measurement and Improvement

Your E-CAP scoresheet gives a summary of your performance in more than 275 discrete communication competencies, from strategy to delivery to articulation. The analytical approach of our metrics helps you to understand why your communication is strong or weak. Other communication assessments typically give a single or a few skill scores, leaving test-takers to wonder about the precise factors that produced their score.

A unique feature of E-CAP is its extensive analysis and explanation of your performance. Your advisory report will contain customized self-study exercises for you to begin the process of improvement. If you wish, we can also provide additional training to improve the competencies identified in your report.



E-CAP is valuable for a spectrum of assessment and development purposes. Universities use it as a convenient tool for helping students to improve their communication skills. Companies rely on E-CAP to address the competencies of their staff, especially colleagues who are on track for promotion but whose communication abilities are holding them back. Private individuals use E-CAP to learn about the effectiveness of their spoken language and to find ways to increase their communication power in work and social environments. 


Question Format

E-CAP relies on an extensive library of test questions and variable response formats. Each test presents a selection of questions requiring a variety of communication tasks, from simple descriptions to scenarios needing complex responses. Some test questions request an immediate response, as in conversational interaction, while other items allow the individual to prepare their response for up to 60 seconds before speaking. The time allotted for the recording of spoken answers ranges from 30-90 seconds. The  responses are recorded on-line and are stored securely on our server. 


Analysis of Responses

Your responses are analyzed in a propriety hybrid rating system that uses speech analysis technology, trained human evaluation, and statistical formulas to give a precise result. Measurements are performed in two hundred seventy-five separate areas for indicators of communication competency.


It's simple.


1. Speak. Research has shown that spoken language provides the best indication of real-life communication abilities. It reveals cognition, vocabulary range, strategy, and context awareness.


2. Discover. Most people communicate with subconscious habits that develop over years of interaction. E-CAP helps you to become aware of the strengths and weaknesses in your communication, including skills you never knew you had!


3. Improve. Your score and accompanying advisory report detail the characteristics of your spoken language, and the report shows you how to modify and improve your communication behaviors. Some of the suggestions will be obvious and easy to internalize. Other skills, especially in the areas of cognition and speech clarity, may need concentrated practice.